FAQs about using mySRA

Multi-factor authentication significantly reduces the chances of a third party accessing your mySRA account. It is an effective tool that helps protect your data and stop identity theft. You will not be able to access your mySRA account if you do not set it up.

You will need to use an authenticator app on your mobile device (smartphone or tablet) to generate a time-sensitive six-digit code. You will enter this code to verify your identity after entering your username and password.

If you are logged out of mySRA, you will need to verify your identity by entering a six-digit code from your authenticator app when you log in again.

We suggest using Microsoft Authenticator. However, you can use another app if you prefer. You must exercise due diligence when downloading and installing third-party apps.

Your code will expire after 30 seconds. If this happen, please rescan the QR code to generate a new six-digit code.

Yes, you can download an authenticator app to a tablet.

Yes.

Please open the authenticator app on your mobile device to scan the QR code. Don’t scan the QR code with your camera or a QR reader app.

If you get a new phone or other mobile device, download your chosen authenticator app and log in to it. You will be able to use it to generate your six-digit code.

If you need to change your authenticator app, please contact us.

This is not recommended. However, you could download a third-party authenticator app for PC or Mac. You must exercise due diligence when downloading third-party apps. To find out more, watch our explainer video.

  Yes.

Your mobile device will need to meet the following requirements to download and install an authenticator app.

Apple/iOS devices:

• Microsoft Authenticator – minimum of an iPhone 8/iOS 15
• Google Authenticator – minimum of an iPhone 6/iOS14

Android

• Microsoft Authenticator – minimum of Android 8
• Google Authenticator – minimum of Android 6

No, the device with the authenticator app does not need to be connected to the internet or have network signal for it to work.

This is how your mySRA account will show in your authenticator app.

You will need to contact the authenticator app provider to resolve this.

You must make sure that your personal and professional details are correct. 

If you opt in, your authorised signatory and organisation contact can also view and change the information for you.

To find out how to update your personal and professional details, go to Managing my individual account.

You can change your details in the 'My Profile' section of your mySRA account.

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If you opt in, your authorised signatory and organisation contact can view and change the information for you.

Go to manage my individual account to help you to change your personal and professional details.

You can change your details in the 'My Profile' section of your mySRA account.

Go to manage my individual account to help you to change your personal and professional details.

There are a number of reasons why, even when we are sending them to a correct address, our emails may not be getting through to you.

For example, they may be getting blocked by your internet service provider or company firewall, or automatically rerouted to spam folders.

Please read our receiving emails from us guidance for the simple steps you can take to make sure emails we send to you are received.

To reset your password, you should select Forgotten Password on the login page.

• Enter your username and your account email address.
• Click 'email me my verification code'
• The code will be emailed to you.
• Enter the 6- digit code and continue
• Then enter and confirm your new password
• Go back to the login page to login with your new password.

Log in to mySRA now

Go to login page.

Enter the email address for your account.

We will email your username to your account email.

To activate your account

• Go to login page
• Click on Request an activation code link
• Your activation code will be sent to the postal address we hold for you (the code is only valid for 28 days)
• When you receive the activation code go to login page and click on the link I have a valid activation code.
• You can then complete the setup of your account by choosing a username and password.
• Once your account is fully set up you can login by going to the login page and entering your username and password and selecting the 'sign in' button.

Your practising details should appear on Find a Solicitor if you have a practising certificate, you have added an association to your organisation, and a post in mySRA. 

How to manage your individual account will help you to change your professional details. 

Once any changes are made in your mySRA account, it may take up to 48 hours for the details to appear on Find a Solicitor. 

If you do not appear or have any queries about the information shown please contact the Law Society Support Centre on +44 (0)20 7320 5757 (Monday to Friday from 09:00 to 17:00) or email thesupportcentre@lawsociety.org.uk

It is a position that you hold within an organisation such as assistant, associate, partner, member, director, consultant, employee. 

You can add, change and remove posts in the My Profile, Work details section of your mySRA account.. 

Please note that managerial posts (partner, director, member) can only be added by the authorised signatory at your firm.

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It is a responsibility that you hold within an organisation such as authorised to supervise. You can add, change and remove roles in the My Profile, Work details section of your mySRA account. 

How to manage your individual account will help you to add, change or delete a role. 

There are some roles that cannot be added through mySRA: 

• Compliance officer for financial and administration 
• Compliance officer for legal practice 
• Training principal. 

These are roles that we authorise.

You need to opt out of Personal Information Management.

Go to My Profile, Work details, Manage employment. Make sure there is no tick in Personal Information Management.

How to manage my individual account will help you change your personal and professional details.

Your personal and professional details in the My Profile section of your mySRA account. They will not see equality data. 

How to manage your individual account will help you to opt in or opt out of Personal Information Management.

Yes.

If you are opted in you will receive an email if changes are made to your mySRA account.

You can update your details in the 'My Profile' section of your mySRA account. 

How to manage your individual account will help you to change your personal and professional details.

Click Apply for a practising certificate under Start a new application.

How to manage your account will help you to complete the application. 

Read more about our fee policy.

Log in to mySRA. Before starting the application make sure that your professional details are up to date.

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Yes, we offer reduced renewal fees for maternity leave. 

If you are currently on maternity leave (or equivalent) or were between 1 November 2023 - 31 October 2024, you may be eligible for a reduced fee.

Equivalent maternity leave is shared parental leave (where the maternity leave is split between the parents) or adoption leave.

Paid or unpaid paternity leave and time off work to care for dependents are not equivalent. 

There are no other types of reduced fees.

Read more about our fee policy.

If you fall into both category A and B, please select A.

Anyone starting maternity leave on or after 1 November 2024 will need to claim for the reduced fee in next year’s renewal.

A person nominated to update their organisation details and sign the declaration in a bulk renewal application. 

In a law firm, it must be a solicitor or registered European lawyer (REL) with a current practising certificate/registration and who is a manager (a partner in a partnership; a member in an LLP; a director in a company).  

If you work within an in-house team, it can be a solicitor or a REL with a current practising certificate/registration.  

The authorised signatory (AUS) can nominate an organisation contact (ORC) to complete the bulk renewal application but only an AUS can sign it.

To find out how to add, change or delete a role, go to Manage My Organisation Account.

You can add the role in the My Profile section of your mySRA account.

In a law firm, you must hold a current practising certificate/registration and be a manager (a partner in a partnership, a member in an LLP, a director in a company).

If you work within an in-house team, you must simply hold a current practising certificate/registration.

For further information, go to Managing my Individual Account.

They are the person nominated by an authorised signatory (AUS) to update organisational details and complete the bulk renewal application for an organisation.  Less

ORCs can see and change individuals' personal and professional details if they have opted in.

There are no restrictions on who can be an ORC but the AUS should be satisfied they are suitable for this role.

To be nominated as an ORC, you must have a mySRA account.

Find out how to get a mySRA account.

Go to Manage my organisation account to find out how to add, change or delete a post. 

If the individuals have ended their posts and roles it will reflect this in the organisation record. If they have not, then: 

• Click my organisation
• Click Employees and click End Employment.
• Select the date the individuals have left the organisation.
• Click Save. This will end all posts and roles. This will include manager posts.

Yes. Organisation contacts (ORC) and authorised signatories (AUS) can view and print individual practising certificates.

They can access them through their mySRA account. They can view them in My Organisation tab. Then go to Manage my organisation applications and documents.

You can opt in for bulk renewal and personal information management if your organisation offers the service.

If you opt in to bulk renewal your firm will be able to renew your practising certificate as part of the firm application.

If you opt in to personal information management the organisation will be able to see and change your personal information. This does not include equality data.

If you opt out of bulk renewal you would need to make an individual application to renew your practising certificate.

If you opt out of personal information management you would need to keep your own details up to date in your mySRA account.

1. Go into your profile
2. Click work details
3. Select Manage
4. Click I want to opt into the organisation’s bulk renewal. This option will only be available if the organisation complete a bulk renewal application.
5. Click Save

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1. Go into your profile
2. Click work details
3. Select Manage
4. Untick the relevant option for I want the firm to manage my information or I want to opt into the organisation's bulk renewal
5. Click Save

It can be found under 'Start a new application' and in 'Organisation applications'. It is now called 'Pay your periodic fees and apply for bulk renewal'.

Before, when the form was opened, it was 'frozen' and no changes could be made to related mySRA accounts. Now in mySRA, the form can be accessed at any time before you submit it, giving you freedom to look at the questions and the information you need before completing it.

This also means that solicitors and registered European or foreign lawyers in your organisation can opt into your bulk renewal at any time before you submit this. If someone does add themselves, you will get a notification, so you will know if this has happened.

You can tell us about your insurance details by completing step 3 of the application. Here you can choose your firm’s insurer from the list provided or tell us if your firm is exempt from indemnity insurance.

We do not need any other documentation to support your application. So, you do not need to upload any documents.

Find out what will be asked in our mySRA update article about the bulk renewal form questions.